Differences

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--- portal-intro [2025/01/20 18:56] – [What is the BioPACIFIC MIP Digital Ecosystem Portal?] csdunham
+++ portal-intro [2025/01/31 23:39] (current) – csdunham
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-[[http://bpm-eln.cnsi.ucsb.edu|{{::portal_home.png?700|}}]]
+[[http://bpm-portal.cnsi.ucsb.edu|{{::portal_home.png?700|}}]]
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+//**Click the image above to be redirected to either the user portal.**//
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 ===== What is the BioPACIFIC MIP Digital Ecosystem Portal? =====
-The BioPACIFIC MIP Digital Ecosystem Portal serves as the authentication server and entry point for all BioPACIFIC MIP-related web applications and shared digital tools (as shown in Fig 1). Users can log into the ecosystem using any email account, with simplified access for Gmail-based accounts, including UCSB and UCLA accounts. Once approved, users can access various digital tools such as the Electronic Laboratory Notebook (ELN) and the Laboratory Information Management System (LIMS).
+The BioPACIFIC MIP Digital Ecosystem User Portal (Portal) is the entry point for all BioPACIFIC MIP-related web applications and shared digital tools (as shown in Fig 1). Users can log into the ecosystem using any email account. Login access is further simplified for Gmail-based accounts, including UCSB and UCLA accounts. Select services, such as the Electronic Laboratory Notebook (ELN), are only available to approved users. Approval is handled by BioPACIFIC MIP administrators. Please contact your user coordinate or project scientist if you are still awaiting account approval.
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 //Fig 1. Diagram illustration how systems are currently (dark blue) or will be (gray) linked to the BioPACIFIC MIP User Portal (Portal).//
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+===== Troubleshooting =====
+**I'm logged in, but it won't let me view the ELN/other services. What's going on?**
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+//If this is your first time logging in, you may not be an approved user yet. If you've already received your approved user email and are still experiencing this problem, log out and then log back in. If you're still experiencing problems, contact your project scientist.